Returns & Exchanges
At SkinKraft, we want you to be completely satisfied with your personalized skincare journey. If our products do not meet your expectations, we offer a hassle-free return policy within 30 days of delivery.
Initiate Your Request
Log into your SkinKraft account and navigate to the 'Order History' section to select the items you wish to return or exchange.
Pack the Products
Place the items in their original packaging, ensuring they are securely sealed and include all original documentation and labels.
Schedule a Pickup
Once your request is approved, our courier partner will reach out to schedule a convenient pickup from your delivery address within 2-3 business days.
Receive Your Refund
After our quality team inspects the returned items, we will process your refund or exchange to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing